Return & Refund Policy

Last Updated: October 8, 2026

At Premier Gate, we are committed to providing quality pet comfort, safety, and travel products while ensuring a reliable and transparent shopping experience.

Your satisfaction matters to us. If something goes wrong with your order, our customer support team is here to help.

Please review the following return and refund conditions before placing an order.

1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, materially different from its description, or incorrect, please contact us promptly.

Please contact us as soon as possible after delivery if you notice an issue with your order. Early reporting helps us investigate and resolve concerns efficiently. Your rights under applicable consumer protection laws remain unaffected.

To request assistance, please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product, if available

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund.

When an authorized return is necessary because a product is defective or incorrectly supplied, Premier Gate will cover the reasonable approved return shipping costs.

These suggested reporting periods do not limit your rights under applicable law.

2. Change-of-Mind and Customer Ordering Mistakes

We want you to shop with confidence at Premier Gate. While we generally cannot accept returns or exchanges for the reasons listed below, our customer support team is happy to assist with any concerns.

• Change of mind or personal preference
• Incorrect size selections made by the customer
• Incorrect color or product selections made by the customer
• Products that are no longer wanted

We encourage customers to review product descriptions, measurements, size guides, and product images carefully before purchasing.

If the product delivered is defective, materially misdescribed, or different from what was ordered, the restrictions above do not apply.

Nothing in this section limits rights provided by applicable law.

3. Missing or Lost Packages

If your order does not arrive within the expected delivery period, please contact our customer support team.

We will investigate the shipment with our fulfillment and delivery partners.

Where an order is confirmed lost or not delivered, we will provide an appropriate resolution, including a replacement or refund where required.

If tracking shows the package as delivered but you have not received it, we may request additional information to investigate.

Each case will be reviewed fairly and in accordance with applicable consumer protection laws.

4. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@premiergateshop.com.

We will attempt to cancel your order before fulfillment begins.

Once an order has entered processing or has shipped, cancellation may not be possible unless required by applicable law.

If we cannot ship your order within the promised shipment timeframe, we will notify you and provide the legally required option to accept the delay or cancel for a prompt refund.

If no shipment timeframe was specified, the applicable federal 30-day shipment rule generally applies.

5. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

For refunds required following cancellation of an unshipped order under the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will process the refund promptly, generally within 7 working days after cancellation, as required by that rule.

Other approved refunds will generally be initiated within 10 business days after approval or completion of an authorized return, or sooner where required by law.

Your bank or payment provider may take additional time to display the refunded amount.

When a monetary refund is legally required, we will not substitute store credit without your agreement where the law prohibits doing so.

6. Returns and Exchanges

We do not offer routine exchanges for personal preferences, change of mind, or customer ordering mistakes.

If you receive a damaged, defective, or incorrect product, please contact our customer support team.

Depending on the issue, we may arrange a refund or replacement without requiring the original product to be returned.

If a physical return is necessary, we will provide an authorized return address and instructions.

Please do not return any product without first contacting us.

7. Return Shipping Costs

For authorized returns caused by a defective product, an incorrect item, or an error on our part, Premier Gate will cover reasonable approved return shipping costs.

If an exceptional discretionary return is approved for another reason, any applicable return shipping costs will be disclosed before the return is authorized.

We do not charge a routine restocking fee.

8. Incorrect Shipping Addresses

Customers should provide complete and accurate shipping information at checkout.

If you notice an error in your shipping address, contact us immediately.

We will attempt to correct the address before shipment, but changes cannot always be made once an order has been dispatched.

Any additional costs or resolutions will be reviewed based on the circumstances and applicable law.

9. Business Mailing Address

Our Wyoming business mailing address is used for business correspondence only.

It is not a customer product-return facility.

Please do not send returned products to this address.

If a return is authorized, our customer support team will provide the appropriate shipping instructions.

10. Contact Information

For assistance with returns, refunds, cancellations, or order concerns, please contact:

Legal Business Name: Premier Gate LLC

Store Name: Premier Gate

Customer Support Email: support@premiergateshop.com

Business Phone: +1 (213) 788-1490

Website: https://premiergateshop.com

Business Mailing Address:

30 N Gould St Ste R

Sheridan, WY 82801

United States

Business correspondence only — not a product-return address.

Nothing in this policy limits or excludes rights and remedies that customers may have under applicable consumer protection laws.

Thank you for choosing Premier Gate — Premium Pet Comfort & Travel.

We appreciate your trust and look forward to helping you care for your furry companions.