Shipping policy
Last Updated: October 16, 2026
At Premier Gate, we want you to know what to expect from checkout to delivery. Below you’ll find our shipping rates, estimated delivery times, and how to get assistance with your order.
1. Shipping Destinations
We currently ship exclusively to eligible addresses within the United States.
Shipping availability depends on the product, delivery address, and available shipping method. Some shipping methods do not support P.O. Boxes. Please provide a complete physical address.
2. Shipping Rates
| Order Value | Standard Shipping |
|---|---|
| $50.00 or less | $5.99 |
| Over $50.00 | FREE |
All applicable shipping charges are displayed at checkout before payment.
3. Order Processing
Orders begin processing after payment confirmation.
Processing is estimated to take 1–3 days for available items. This includes preparing your order for dispatch.
Some items may require additional time due to stock availability, replenishment, or order volume. If your order cannot be shipped within the stated processing timeframe, we will notify you with an updated estimate and applicable cancellation and refund options.
4. Estimated Delivery Times
For eligible products and shipping methods, our estimated delivery timeframe is 5–14 days, including processing, subject to product availability.
| Order Stage | Estimated Time |
|---|---|
| Processing before dispatch | 1–3 days |
| Shipping after dispatch | 4–11 days |
| Total, including processing | 5–14 days |
Delivery time depends on the product, fulfillment location, shipping method, and destination. Where a different estimate applies to a product, we will communicate it before purchase.
These timeframes are estimates, not guaranteed arrival dates. Stock replenishment, holidays, carrier disruptions, severe weather, or customs processing where applicable may extend delivery beyond the estimated range.
5. Order Tracking
Once your order ships and tracking details become available, we will send you a shipping confirmation email.
Use the tracking link in that email or your order status page to follow your delivery. Tracking information may take time to update after dispatch.
If you cannot find your shipping confirmation, check your spam or junk folder or contact support@premiergateshop.com.
6. Separate Shipments
If your order contains multiple items, they may ship separately and arrive on different dates.
We will provide tracking details for individual shipments where available.
7. Delayed or Missing Deliveries
If your order has not arrived within its estimated delivery timeframe, email support@premiergateshop.com with your order number.
We will investigate with our fulfillment and shipping partners and help resolve the issue. If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, including a replacement or refund where required.
Marked as delivered, but not received? We’re here to help. Please check around your delivery address and with anyone who may have accepted the package for you.
If you still cannot find it, contact support@premiergateshop.com with your order number. We’ll investigate with our shipping partners and keep you informed of the next steps.
8. Shipping Address Changes
Please check that your shipping address is accurate and complete before placing your order.
If you need to correct an address, contact support@premiergateshop.com immediately with your order number and the correct details.
We will try to update the address before dispatch. Changes cannot be guaranteed once processing or shipping has progressed. Any additional delivery charges will be explained before you agree to them.
9. Returns
For return eligibility and refund information, please review our Return & Refund Policy.
Contact us before sending an item back so we can provide the appropriate return instructions.
Our business address is not a product-return facility.
10. Contact Us
For shipping questions or order assistance, please contact:
Business Name: Premier Gate LLC
Store Name: Premier Gate
Email: support@premiergateshop.com
Phone: +1 (213) 788-1490
Website: https://premiergateshop.com
Business Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Need help with a return? Contact us at support@premiergateshop.com, and we’ll guide you through the next steps and provide the appropriate return address. The address above is for business correspondence only.
Nothing in this policy limits your rights under applicable consumer protection laws.
Premier Gate — Premium Pet Comfort & Travel.